CSEC INFORMATION TECHNOLOGY · THEORY · LESSON A14

Automation, Careers in IT and the Impact of ICT on Education, Medicine, Business, Law Enforcement and Recreation

How automation affects job security and productivity, what network engineers, programmers, analysts, administrators, developers and social media specialists do, and the economic impact of ICT on five fields.

Sections 1 to 33.43.53.6≈ 55 min🎮 3 games
Before you start

By the end of this lesson you can…

Step 1 · Watch

Explainer video

5 narrated scenes. Press play, listen and read along — the points appear as they are explained. Use ‹ Prev / Next › or the scene bar to jump to any scene.

LESSON A14 · EXPLAINER

Automation, Careers in IT and the Impact of ICT on Education, Medicine, Business, Law Enforcement and Recreation

Self-checkout tills, online classes, telemedicine and e-commerce are changing what jobs exist and how people work. This lesson covers both the benefits and the problems.

Narration uses your device’s built-in voice. No sound? Switch to “Captions only” — the captions advance on their own.

Step 2 · Read

Key notes

Copy these into your notebook in your own words — that is how they stick.

Automation

Machines/software doing work people did; productivity up, unskilled jobs at risk.

Network engineer

Builds and maintains networks.

Systems analyst

Designs IT solutions from user needs.

Administrators

Network, systems and database administrators run and secure systems.

Programmer / developer

Writes code / designs software products.

Web developer / social media specialist

Builds websites / manages online content.

Education & medicine

Distance learning, telemedicine, eHealth, teleradiology.

Business, law enforcement, recreation

E-commerce, EPOS, telecommuting; CCTV, biometrics; streaming, games.

EXAM TIPS & COMMON MISTAKES

  • Always give BOTH sides when you assess impact: benefit and concern.
  • Name the profession and ONE task: “a database administrator manages backups and access”.
  • Use the exact terms: telemedicine, eHealth, teleradiology, EPOS, telecommuting, e-surveillance.
  • Automation: connect job loss to skill level (unskilled vs skilled).
Play & practise

Games

3 quick games on this lesson. Earn XP and badges as you play — your best score for each game is saved. Games are for practice and do not change your exam readiness. More games in the Information Technology Arcade.

Step 3 · Practise

Paper 1 practice — multiple choice

8 items modelled on real CSEC Paper 1 questions. Choose one answer for each, then check. Aim for 80% or better. Work each item on paper first.

Syllabus 3.4

1. Jobs that are MOST at risk from automation are

Answer: B. Repetitive tasks are easiest to automate.
Syllabus 3.4

2. A benefit of automation is

Answer: C. Machines work faster and without breaks.
Syllabus 3.5

3. The professional who studies an organisation’s needs and designs IT solutions is the

Answer: D. That is the analyst’s role.
Syllabus 3.5

4. Managing user accounts, security and performance on a network is the job of a

Answer: A. Network administrator.
Syllabus 3.6

5. Medical scans read by a specialist in a distant location is called

Answer: B. Teleradiology.
Syllabus 3.6

6. Working from home using the Internet is called

Answer: C. Telecommuting.
Syllabus 3.6

7. Electronic point of sale (EPOS) is most closely related to

Answer: D. EPOS tills are used in shops.
Syllabus 3.6

8. Fingerprint databases and CCTV are used in

Answer: A. They help identify suspects.
Step 4 · Apply

Paper 2 practice — structured questions

Write full answers, then reveal the mark scheme and tick the points you earned (13 marks in total). Show all your working — method marks count. Your answers are saved on this device.

Paper 2 style · Impact of ICT

Question 1 [13 marks]

A supermarket has replaced half of its cashiers with self-checkout machines. It also lets customers shop online, and a local clinic now offers video consultations.

(a) (a) Describe two effects of automation on the cashiers’ job security. [3]

MARK SCHEME — (a) (max 3)

(b) (b) State two benefits of automation to the supermarket. [2]

MARK SCHEME — (b) (max 2)

(c) (c) Name the professional who would set up and maintain the supermarket’s online shop and state two tasks. [3]

MARK SCHEME — (c) (max 3)

(d) (d) Explain two ways ICT has changed healthcare, using the clinic’s video consultations as one example. [4]

MARK SCHEME — (d) (max 4)

(e) (e) State one concern about the use of ICT in business. [1]

MARK SCHEME — (e) (max 1)

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Sources

Where this topic appears in CSEC papers

Find these in your own past-paper booklets for extra timed practice. Items above are written in the style of these papers; any adapted from a specific question say so.